Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Click the “Connect To Support” button at the bottom of the screen.
The next page will automatically download and run the remote assistance application. Select an agent from the list by double clicking his or her name. (You may be prompted to run an activeX component, if this fails, please click the link to download manually.)
Your support representative will chat with you online to obtain the details of the problem.
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard and you can end the screen-sharing session at any time by closing the application down in the bottom right corner of your screen.